Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Uncommon Service: How to Win by Putting Customers at the Core of Your Business
by Frances Frei, Anne Morriss
(15)

Buy new: $29.95 $17.97
65 used & new from $13.98

(Visit the Most Gifted in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance A for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.

In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.

The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make:

A How do customers define Aexcellence” in your offering? Is it convenience? Friendliness? Flexible choices? Price?

A How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves?

A How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture?

A How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology?

Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.

Product Details

• Amazon Sales Rank: #1080 in Books
• Published on: 2012-02-07
• Original language: English
• Number of items: 1
• Dimensions: 9.65" h x .94" w x 6.18" l, 1.05 pounds
• Binding: Hardcover
• 272 pages

55% off Mosquito Repellant Wristbands - pack of 10

Through September 21, 2012 save 55% off Mosquito Repellant Wristbands - pack of 10. Three colors to choose from and eligible for Free Super Saver Shipping. Shop now!
Expires Oct 6, 2012

Review & Description

The Bellus Mosquito Repellent Wrist Band is the smartest way to keep insects away! Its 100% safe, natural and DEET free. Don't let mosquitoes, gnats, no-see-ums, and other annoying insects ruin your enjoyment of outdoor activities. The Bellus Mosquito Repellant Wrist Band is great for camping, fishing, golfing, running, barbecuing, etc. Simply loop the Mosquito Insect repellent wristband around your wrist, ankle, belt or backpack and the emitted botanical aroma will eliminate the annoyance caused by these unfriendly pests. Outdoor & Indoor use Citronella oil extract Effective 4-6 weeks Adjustable control of level of fragrance.

Product Details

• Amazon Sales Rank: #12509 in Health and Beauty
• Color: Green
• Brand: Bellus
• Model: Mosquito Repellent Wristbands 10 Pack
• Number of items: 10

Features

• 10 Mosquito Repellent Wristbands Water-Proof. Great for kids
• Repels Mosquitos, Gnats, No-See-Ums, Midges and other biting insects with *Enhanced Citronella
• No Messy Lotions or Sprays
• Each wristband lasts 4-6 weeks!
• All Natural, DEET & Chemical Free, & Non-Toxic

Self Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Self Leadership

Self Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Self Leadership
by Ken Blanchard, Susan Fowler, Laurence Hawkins
(30)

Buy new: $19.99 $13.59
121 used & new from $3.50

(Visit the Most Gifted in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

Ken Blanchard's phenomenal bestselling classic The One Minute Manager explores the skills needed to become an effective self leader. Now, Self Leadership and the One Minute Manager clearly and thoroughly reveals how power, freedom, and autonomy come from having the right mind-set and the skills needed to take personal responsibility for success.

In this captivating business parable, number one New York Times bestselling author Ken Blanchard, with coauthors Susan Fowler and Laurence Hawkins, tells the story of Steve, a young advertising executive who is about to lose his job. During a series of talks with a gifted magician named Cayla, Steve comes to realize the power of taking responsibility for his situation and not playing the victim. Passing along the knowledge she has learned from the One Minute Manager, Cayla teaches Steve the three skills of self leadership. These three techniques not only empower him to keep his job but show him what he needs to know in order to keep growing, learning, and achieving.

For twenty-five years, millions of managers in Fortune 500 companies and small businesses nationwide have followed Ken Blanchard's management method, thus increasing their productivity, job satisfaction, and personal prosperity. Now, discover Ken Blanchard's newest techniques in Self Leadership and the One Minute Manager and experience the profitability that has been achieved by applying his management lessons.

Product Details

• Amazon Sales Rank: #3554 in Books
• Published on: 2005-05-24
• Released on: 2005-05-24
• Original language: English
• Number of items: 1
• Dimensions: .76" h x 5.82" w x 8.44" l, .62 pounds
• Binding: Hardcover
• 176 pages

Bull by the Horns

Bull by the Horns
Sheila Bair (Author)
(8)

Download: $12.99
118 used & new from $12.99

(Visit the Hot New Releases in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

The former FDIC Chairwoman, and one of the first people to acknowledge the full risk of subprime loans, offers a unique perspective on the greatest crisis the U.S. has faced since the Great Depression.

Product Details

• Amazon Sales Rank: #125 in eBooks
• Published on: 2012-09-25
• Released on: 2012-09-25
• Format: Kindle eBook
• Number of items: 1

Bull by the Horns: Fighting to Save Main Street from Wall Street and Wall Street from Itself

Bull by the Horns: Fighting to Save Main Street from Wall Street and Wall Street from Itself
by Sheila Bair
(7)
Release Date: September 25, 2012

Buy new: $26.99 $16.19
35 used & new from $16.18

(Visit the Hot New Releases in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

The former FDIC Chairwoman, and one of the first people to acknowledge the full risk of subprime loans, offers a unique perspective on the greatest crisis the U.S. has faced since the Great Depression.

Product Details

• Amazon Sales Rank: #19 in Books
• Published on: 2012-09-25
• Released on: 2012-09-25
• Original language: English
• Number of items: 1
• Dimensions: 1.20" h x 6.00" w x 9.20" l, 1.35 pounds
• Binding: Hardcover
• 432 pages

Death & Taxes (1 Page Book) [Poster]

Death & Taxes (1 Page Book) [Poster]
by Jess Bachman
3 days in the top 100
(34)

Buy new: $27.99 $16.79
10 used & new from $16.79

(Visit the Best Sellers in Professional & Technical list for authoritative information on this product's current rank.)

Product Details

• Amazon Sales Rank: #14 in Books
• Published on: 2011-10-19
• Released on: 2011-10-19
• Binding: Paperback
• 1 pages

Phantom Warriors: Riot

Phantom Warriors: Riot
Jordan Summers (Author)

Download: $0.99
196 used & new from $0.99

(Visit the Hot New Releases in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

NOVELLA OVER 34K

Veterinarian Nina Whitetail’s world is falling apart. Her beloved grandfather is dying, her best-friend is getting married and plans to move away, and someone is hunting bears out of season.

Nina can’t do anything about the first two problems, but she’s determined to stop the poachers. The encounter doesn’t go well and she has to run for her life. In the confusion, Nina stumbles upon the Great Bear from Cherokee mythology…or so she thinks.

Nina knows there’s more than magic happening, when the bear speaks and shape-shifts into an alarmingly large man bent on seducing her. Suddenly Nina is torn between love, loyalty, and a future amongst the stars.

Riot has always been different from his Phantom Warrior brethren. His size and strength make finding a mate nearly impossible, especially when they all scream and run away. Nina is the exception. She thinks he’s the Great Bear. Riot doesn’t have the heart to correct her, until she asks him to save her grandfather. By then, it’s too late. Riot’s in love. Even with all their power and strength, a Phantom Warrior cannot cheat death. If he admits the truth, it will shatter their fragile bond and he’ll lose his only chance at happiness. If Riot doesn’t tell her, he’ll lose her trust and her love. Either way, he loses.

AUTHOR BIO:

Jordan Summers has twenty-five published books to her credit. She is a member of Novelist Inc., International Thriller Writers, Horror Writer’s Association, Science Fiction and Fantasy Writers of America, and Romance Writers of America.

Product Details

• Amazon Sales Rank: #675 in eBooks
• Published on: 2012-08-30
• Released on: 2012-08-30
• Format: Kindle eBook
• Number of items: 1

How Companies Win: Profiting from Demand-Driven Business Models No Matter What Business You're In

How Companies Win: Profiting from Demand-Driven Business Models No Matter What Business You're In
by Rick Kash, David Calhoun
(12)

Buy new: $26.99 $17.81
69 used & new from $3.99

(Visit the Most Gifted in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

For the past twenty years, the growth formula for business has been to increase revenues by expanding product offerings and streamlining supply. But with the recent global recession, the world economy has changed forever. Now the old tools—most notably supply-chain management—are no longer enough. In a new digital age characterized by over-supply and too many product types in almost every market, the new challenge is to locate and capture the elusive pools of high-profit demand.

Rick Kash and David Calhoun have the answer: a revolutionary, demand-driven model that has already proved successful for some of the world's most admired companies, including Best Buy, Anheuser-Busch, Hershey's, and Allstate. At the heart of this powerful new business model is an achievable vision for a new kind of winning company, one that uses sophisticated new tools and techniques to discover, characterize, and then serve these pools of high-profit demand—and in the process gain pricing power in that market. Kash and Calhoun show how to use everything from social networks to more revealing and effective consumer-research techniques and then introduce the demand chain, the logical new partner to your supply chain. The authors' principles, case histories, and insights will help your business run faster, cut costs, and become better able to deliver high-quality products and services, even in the tightest economic climate.

How Companies Win is a compelling call to action to engage every level within a company, small or large, local or global.

Product Details

• Amazon Sales Rank: #1523 in Books
• Published on: 2010-10-12
• Released on: 2010-10-12
• Original language: English
• Number of items: 1
• Dimensions: 9.02" h x .98" w x 5.98" l, .93 pounds
• Binding: Hardcover
• 272 pages

Desarrolle el lider que esta en usted: Como ayudar a otros a alcanzar su potencial pleno (Spanish Edition)

Desarrolle el lider que esta en usted: Como ayudar a otros a alcanzar su potencial pleno (Spanish Edition)
John C. Maxwell (Author)
2 days in the top 100
(8)

Download: $1.59
197 used & new from $1.59

(Visit the Best Sellers in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

Explore y mejore las destrezas de liderazgo dentro de usted.
En este renovado exito de libreria, John Maxwell examinalas diferencias entre los estilos de liderazgo y bosqueja los principios paramotivar e influir en los demas. Estos principios pueden usarse en cualquierorganizacion para fomentar la integridad y autodisciplina y producir un cambiopositivo.

Desarrolle el lider que esta en usted tambien permite que los lectores examinen como ser efectivos en sullamado supremo al liderazgo entendiendo las cinco caracteristicas que separana los "gerentes lideres" de los "gerentes comunes y corrientes". En esta obra clasica, Maxwell muestra a loslectores como desarrollar la vision, los valores, la influencia y la motivacionnecesarios para ser lideres exitosos.

Product Details

• Amazon Sales Rank: #213 in eBooks
• Published on: 2009-06-16
• Released on: 2009-06-16
• Format: Kindle eBook
• Number of items: 1

Wonderful Life with the Elements: The Periodic Table Personified

Wonderful Life with the Elements: The Periodic Table Personified
by Bunpei Yorifuji
(4)

Buy new: $17.95 $10.54
18 used & new from $10.54

(Visit the Most Wished For in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

Get to Know the Elements!

From the brilliant mind of Japanese artist Bunpei Yorifuji comes Wonderful Life with the Elements, an illustrated guide to the periodic table that gives chemistry a friendly face.

In this super periodic table, every element is a unique character whose properties are represented visually: heavy elements are fat, man-made elements are robots, and noble gases sport impressive afros. Every detail is significant, from the length of an element's beard to the clothes on its back. You'll also learn about each element's discovery, its common uses, and other vital stats like whether it floats—or explodes—in water.

Why bother trudging through a traditional periodic table? In this periodic paradise, the elements are people too. And once you've met them, you'll never forget them.

Includes pull-out poster!

Product Details

• Amazon Sales Rank: #208 in Books
• Published on: 2012-09-14
• Original language: English
• Number of items: 1
• Dimensions: 7.05" h x 1.14" w x 6.14" l, .82 pounds
• Binding: Hardcover
• 208 pages

The Fine Print: How Big Companies Use "Plain English" to Rob You Blind

The Fine Print: How Big Companies Use "Plain English" to Rob You Blind
by David Cay Johnston
(2)
Release Date: September 18, 2012

Buy new: $27.95 $16.77
41 used & new from $15.73

(Visit the Hot New Releases in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

“No other modern country gives corporations the unfettered power found in America to gouge cus­tomers, shortchange workers, and erect barriers to fair play. A big reason is that so little of the news . . . addresses the private, government-approved mechanisms by which price gouging is employed to redistribute income upward.”

Product Details

• Amazon Sales Rank: #63 in Books
• Published on: 2012-09-18
• Released on: 2012-09-18
• Original language: English
• Number of items: 1
• Dimensions: 9.02" h x 1.18" w x 5.98" l, 1.10 pounds
• Binding: Hardcover
• 320 pages

Save up to 40% on Heaters

Get a head start to winter with up to 40% off on select heaters from top brands
Expires Oct 16, 2012

Unaccountable: What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care

Unaccountable: What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care
by Marty Makary MD, Martin Makary
4 days in the top 100
(3)

Buy new: $26.00 $15.60
37 used & new from $13.83

(Visit the Best Sellers in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

Dr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's bestselling The Checklist Manifesto. As a busy surgeon who has worked in many of the best hospitals in the nation, he can testify to the amazing power of modern medicine to cure. But he's also been a witness to a medical culture that routinely leaves surgical sponges inside patients, amputates the wrong limbs, and overdoses children because of sloppy handwriting. Over the last ten years, neither error rates nor costs have come down, despite scientific progress and efforts to curb expenses. Why? To patients, the healthcare system is a black box. Doctors and hospitals are unaccountable, and the lack of transparency leaves both bad doctors and systemic flaws unchecked. Patients need to know more of what healthcare workers know, so they can make informed choices. Accountability in healthcare would expose dangerous doctors, reward good performance, and force positive change nationally, using the power of the free market. Unaccountable is a powerful, no-nonsense, non-partisan diagnosis for healing our hospitals and reforming our broken healthcare system.

Product Details

• Amazon Sales Rank: #57 in Books
• Published on: 2012-09-18
• Released on: 2012-09-18
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x .91" w x 6.10" l, .95 pounds
• Binding: Hardcover
• 256 pages

The $10 Trillion Dollar Prize: Captivating the Newly Affluent in China and India

The $10 Trillion Dollar Prize: Captivating the Newly Affluent in China and India
by Michael J. Silverstein, Abheek Singhi, Carol Liao, David Michael
(2)
Publication Date: October 2, 2012

Buy new: $30.00 $19.20
2 used & new from $19.20

(Visit the Hot New Releases in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

Meet your new global consumer

You’ve heard of the burgeoning consumer markets in China and India that are driving the world economy. But do you know enough about these new consumers to convert them into customers?

Do you know that:
A There will be nearly one billion middle-class consumers in China and India within the next ten years?
A More than 135 million Chinese and Indians will graduate from college in this timeframe, compared to just 30 million in the United States?
A By 2020, 68 percent of Chinese households and 57 percent of Indian households will be in the middle and upper classes?
A The number of billionaires in China has grown from 1 to 115 in the past decade alone?

In The $10 Trillion Prize, bestselling author Michael J. Silverstein and his The Boston Consulting Group colleagues in China and India provide the first comprehensive profile of the emerging middle class, primed to transform the global marketplace. Already the world’s biggest buyers of cars, mobile phones, appliances, and more, these consumers are eager for more products and services. In fact, it’s estimated that by 2020, consumers in China and India will generate about $10 trillion of total annual revenue for companies selling to them.

This book explains who these consumers areAwhat they buy and why, how they think and shop, and how their needs and tastes are changing. It takes you into their lives so you can better understand what they want and what they’re looking for.

Only by fully comprehending the forces driving this new generation of consumers will your company be able to capitalize on the opportunities their buying power represents. Insightful and backed by rigorous research, this book takes you inside the hearts and minds of today’s emerging Chinese and Indian consumersAboth urban and rural, and across all income levelsApositioning your company to win as the next wave of global affluence reaches the marketplace.

Product Details

• Amazon Sales Rank: #77 in Books
• Published on: 2012-10-02
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 336 pages

Why School: How Education Must Change When Learning and Information Are Everywhere (Kindle Single)

Why School?: How Education Must Change When Learning and Information Are Everywhere (Kindle Single)
Will Richardson (Author)
(7)

Download: $2.99
196 used & new from $2.99

(Visit the Hot New Releases in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

Traditional educators, classrooms, and brick-and-mortar schools are no longer necessary to access information. Instead, things like blogs and wikis, as well as remote collaborations and an emphasis on 'critical thinking' skills are the coins of the realm in this new kingdom. Yet the national dialogue on education reform focuses on using technology to update the traditional education model, failing to reassess the fundamental design on which it is built.

In 'Why School?,' educator, author, parent and blogger Will Richardson challenges traditional thinking about education — questioning whether it still holds value in its current form. How can schools adjust to this new age? Or students? Or parents? In this provocative read, Richardson provides an in-depth look at how connected educators are beginning to change their classroom practice. Ultimately, 'Why School?' serves as a starting point for the important conversations around real school reforms that must ensue, offering a bold plan for rethinking how we teach our kids, and the consequences if we don't.

Product Details

• Amazon Sales Rank: #525 in eBooks
• Published on: 2012-09-10
• Released on: 2012-09-10
• Format: Kindle eBook
• Number of items: 1

The Oath: The Obama White House and the Supreme Court

The Oath: The Obama White House and the Supreme Court
by Jeffrey Toobin
Release Date: September 18, 2012

Buy new: $28.95 $16.26

(Visit the Hot New Releases in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

From the prizewinning author of The Nine, a gripping insider's account of the momentous ideological war between the John Roberts Supreme Court and the Obama administration.

From the moment John Roberts, the chief justice of the United States, blundered through the Oath of Office at Barack Obama's inauguration, the relationship between the Supreme Court and the White House has been confrontational. Both men are young, brilliant, charismatic, charming, determined to change the course of the nation—and completely at odds on almost every major constitutional issue. One is radical; one essentially conservative. The surprise is that Obama is the conservative—a believer in incremental change, compromise, and pragmatism over ideology. Roberts—and his allies on the Court—seek to overturn decades of precedent: in short, to undo the ultimate victory FDR achieved in the New Deal.
   This ideological war will crescendo during the 2011-2012 term, in which several landmark cases are on the Court's docket—most crucially, a challenge to Obama's controversial health-care legislation. With four new justices joining the Court in just five years, including Obama's appointees Sonia Sotomayor and Elena Kagan, this is a dramatically—and historically—different Supreme Court, playing for the highest of stakes.
   No one is better positioned to chronicle this dramatic tale than Jeffrey Toobin, whose prize-winning bestseller The Nine laid bare the inner workings and conflicts of the Court in meticulous and entertaining detail. As the nation prepares to vote for President in 2012, the future of the Supreme Court will also be on the ballot.

Product Details

• Amazon Sales Rank: #111 in Books
• Published on: 2012-09-18
• Released on: 2012-09-18
• Original language: English
• Number of items: 1
• Dimensions: 9.57" h x 1.19" w x 6.44" l, 1.48 pounds
• Binding: Hardcover
• 352 pages

Moonwalking with Einstein: The Art and Science of Remembering Everything

Moonwalking with Einstein: The Art and Science of Remembering Everything
Joshua Foer (Author)
130 days in the top 100
(277)

Download: $9.99
138 used & new from $9.99

(Visit the Best Sellers in Professional & Technical list for authoritative information on this product's current rank.)

Review & Description

The blockbuster phenomenon that charts an amazing journey of the mind while revolutionizing our concept of memory

An instant bestseller that is poised to become a classic, Moonwalking with Einstein recounts Joshua Foer's yearlong quest to improve his memory under the tutelage of top "mental athletes." He draws on cutting-edge research, a surprising cultural history of remembering, and venerable tricks of the mentalist's trade to transform our understanding of human memory. From the United States Memory Championship to deep within the author's own mind, this is an electrifying work of journalism that reminds us that, in every way that matters, we are the sum of our memories.

Product Details

• Amazon Sales Rank: #245 in eBooks
• Published on: 2011-03-03
• Released on: 2011-03-03
• Format: Kindle eBook
• Number of items: 1